For meget kørsel i bus.
Hvorfor skulle vi til Sorrento?
Vi så ikke byen.
Var det fordi vi skulle sætte nogle gæster af her??
Limomcellosmagning var til grin!!!
Bunden i glasset var knap dækket.
Vi blev bedt om at spise på en bestemt restaurant, her kunne vi ikke få pizza, selvom det stod på menukortet!!
Pompeji var spændende, men alt for kort tid!!!!
Den sidste del af rundvisningen blev hastet igennem, fordi vi skulle tilbage til bussen.
Vi fik slet ikke set udstillingen, og vi hastende gennem butikken.
Vi nåede lige at købe en is, som vi spiste gående på vej til bussen.
Begge guider Marco og Sascha var rigtig gode, så ingen klager af dem!!!
Men turens sammensætning var virkelig ringe.
Prisen var i top, 3315 kr for fire personer.
I rarely write reviews, but this experience was so profoundly disappointing and misleading that I feel compelled to warn other travelers and hold the agency accountable. I purchased this tour as a gift for my partner and her father, expecting a memorable day between Rome, Sorrento, and Pompeii. Instead, it turned into a frustrating and upsetting ordeal that ruined what should have been a special occasion.
1) The Sorrento “Experience” (or better said, shopping trap)
The description promised “a 2-hour visit in Sorrento with Limoncello tasting & free time.” What actually happened could not be further from that promise.
The driver and guide were more focused on dropping off some people at their hotel and forcing the group to eat at a particular restaurant than on delivering the tour.
My family does not drink alcohol, so they politely declined the Limoncello tasting. Instead of being respected, they were pressured repeatedly to buy products in shops “recommended” by the tour.
The entire stop was limited to a commercial shopping area, with no cultural or scenic highlights of Sorrento. There was no true sightseeing, just aggressive sales pressure.
What should have been free time to explore a beautiful coastal town turned into a pushy shopping scheme.
This was misleading, disrespectful, and frankly, a scam disguised as a tour stop.
2) Pompeii — a rushed and incomplete shadow of what was promised
The highlight of this tour was supposed to be Pompeii: “A guided 2-hour visit with skip-the-line access, expert explanations, and time to explore key ruins at your own pace.” What actually happened was unacceptable.
Before even entering Pompeii, the group was taken to yet another store (this time a coral jewelry shop), where they were once again pressured to purchase expensive items. This wasted precious time.
Despite the tour including skip-the-line tickets, my family was left standing under the scorching sun (35°C / 95°F) for an extended period, uncertain if they would even be allowed to enter. The staff even told them they might not get in, which is outrageous given that tickets were supposedly pre-arranged.
When they finally entered, the guided tour lasted less than one hour — far from the two hours clearly advertised. The guide rushed through explanations, leaving no time for immersion or appreciation.
Fundamental landmarks such as the Forum of Pompeii and the Centaur statue were completely skipped. These are central elements of the site, and missing them is inexcusable.
There was no “ample time to explore at your own pace” as promised. Instead, it was a pressured, hurried experience that stripped away the wonder and historical depth of Pompeii.
This was not only disappointing, it was dishonest.
Overall Impression
This was marketed as a premium cultural experience, but in reality, it was a tourist trap filled with forced shopping stops, broken promises, and poor organization. Instead of providing historical insight, respect for travelers’ time, and access to iconic sites, it delivered frustration, wasted hours, and blatant disregard for customer satisfaction.
I am deeply disappointed — not only because the experience was ruined, but because I trusted Viator to deliver what they sold. This was a gift for family, meant to create a beautiful memory, and instead it became a source of stress and regret.
Final Warning
Travelers, beware. Do not book this tour. You will not get what is promised. Instead of seeing Sorrento and Pompeii properly, you will be dragged into shops, pressured to buy overpriced goods, and rushed through one of the most important archaeological sites in the world.
Viator and its partners must take responsibility for this kind of unethical practice. If tours like this continue, it damages not only the company’s reputation but also the trust of every traveler who expects authenticity and professionalism.
Avoid this tour at all costs. Spend your money elsewhere, and give yourself the chance to truly experience Sorrento and Pompeii as they deserve.